Refund policy

Effective date: September 1, 2026

We want orders to arrive in the condition and quantity expected. This policy is intentionally limited to damaged, defective, or incorrect items.

Eligible requests

We review requests when an item arrives damaged, defective, or materially different from the item ordered. Requests must be sent within 30 calendar days of delivery. Change-of-mind returns, preference-based returns, and items that are not damaged, defective, or incorrect are not accepted under this policy.

How to request help

Email support@based.net with your order number, a description of the issue, and clear photos of the product and relevant packaging. Please do not send an item back before we provide instructions. Keeping the product and original packaging available may help us assess the request.

Resolution

After review, we may offer a replacement, refund to the original payment method, or another appropriate resolution, subject to product availability and the facts of the request. If a return is approved, we will provide the applicable return steps. Shipping or other costs are not reimbursed unless we confirm that they are part of the approved resolution.

Timing

Approved refunds are submitted to the original payment method. Your bank, card issuer, or payment provider controls when the credit appears in your account.